Posts about Computers and Computing

Remote IT support: serving you better

January 6th, 2009

ProVal Technologies provides remote it support Services and Remote Server Monitoring. ProVal focusses on remote monitoring and support services for IT infrastructure functions, such as remotely-managed network services, data center services, NOC support, and technical support.


Over the last years, ProVal has been at the forefront of IT solutions that meet client IT support and monitoring needs. The company’s commitment to identifying, implementing and managing these technologies enable ProVal to provide real-time data through secure, remote access. This ultimately translates to maximized efficiencies within the IT infrastructure.


“Our large base of global customers is already reaping the benefits of ProVal’s end to end Remote Infrastructure Management capabilities,” says Vikram Khanna, Founder and CEO of ProVal Technologies. “We believe our position in the market and our commitment to providing customers with transformation solutions in Remote Infrastructure Management meet their unique challenges.”

Your IT Infrastructure is critical for your business to function smoothly. It is extremely important for an enterprise to align IT Infrastructure with business goals of efficiency, productivity, and scalability. Sluggish, unplanned, unoptimized, and out-of-date IT Infrastructure can result in losses, lost revenues, unhappy customers and low productivity for your entire organization.

Your enterprise needs a roadmap for the IT Infrastructure that is built around the industry best-practices. ProVal can help you opt for the right combination of platforms and applications and assist you in designing, building, and managing a robust IT Infrastructure. We can help you create a setup that is capable of handling change as your business continues to evolve, and scale up as your business grows.

ProVal has extensive experience in planning and designing complex IT Infrastructure environments for all kinds of enterprises. We follow best practices as defined by the IT Infrastructure Library (ITIL), the industry standard for IT management, which ensures that we help build a solid foundation for our customers.

For more details please visit us:

F 89/17, Okhla Phase 1

New Delhi, Delhi 110020, India

Flash Video Encoding Solution for Windows Server Helps You Build Video Sharing Sites

October 30th, 2008

Introducing a new solution to complete flash video encoding for Windows server users and webmasters.

FOR IMMEDIATE RELEASE:

June 27th, 2008, SourceTec Software Co., Ltd updated Sothink Video Encoder Engine for Adobe Flash (Windows Version) – A new video to FLV encoding tool released on Sothink Media website.

“This is really helpful.” said Daniel Lee, the professional Program Tester, “Not only it provides a way to convert video to FLV in batches, also the concrete detail and required sources to make a complete video sharing site.”

This application offers a complete and creative video hosting solution for video uploading and sharing. It provides advanced video editing, batch video conversion, quality control and other tasks with CGI or any other server-side scripting language. To build a video hosting site more conveniently, it also includes full source code of live demo sites written in ASP, ASP.net and PHP with detailed SDK documents and tutorials.

This program can complete the video conversion from popular video formats to FLV format with fast speed and excellent picture quality. Support source video formats including avi, mpeg, mpg, mpe, dat(VCD), vob(DVD), mkv, wmv, asf, mp4, mov, 3gp, 3g2, 3gpp, dv, qt, rm, rmvb, and etc.

All regular and new customers can enjoy a comparatively reasonable price of $600 per copy, and enjoy a certain discount for multiple purchases.

Details about this application can be viewed at http://www.sothinkmedia.com/flash-video-encoder-command-line/index.htm

Download Link: http://www.sothinkmedia.com/download/fvec.zip

Sothink Media Website also provide full source code of a demo video hosting site written in ASP, ASP.net PHP with detailed SDK documents and user manual within “fvec.zip”.

Live demo site: http://flashvideo.sothinkmedia.com/flash-video-encoder-command-line/

For additional information on Sothink Video Encoder Engine for Adobe Flash (Windows Version), contact at marketing[at]sothinkmedia.com or visit sothinkmedia.com

ABOUT COMPANY:

SothinkMedia.com, one of the website owned by SourceTec Software Co. Ltd, is a software provider which specializes in developing Flash, Video and DVD authoring tools for web developers and world wide customers.

CONTACT:

Gracie Wang

SourceTec Software Co., Ltd.

Phone: 86(27)67848991

Fax: 86(27)67848990

marketing[at]sothinkmedia.com

www.sothinkmedia.com

Mailing Address: 502, 5th Bid, International Enterprise Center (2), GuanShan 2nc Road, Wuhan, China, 430074

- END -

If you’d like more information about this topic, please e-mail Gracie Wang at wangting[at]sothink.com or marketing[at]sothinkmedia.com .

File Sharing Redefined at HugeDrive.com

August 30th, 2008

In the Internet market, online storage business is growing at an unprecedented rate. There is no end to the amount of data, which are being stored by businesses and web sites. According to ComputerWorld, over the past three years, companies have seen a fifty-fold increase of data storage space. As data requirements continue to grow, individuals and businesses are looking beyond the traditional methods of storing data: online storage services like HugeDrive.com.

The HugeDrive Online Storage Service is a new “Web 2.0” browser-based, secure file upload and management system that gives online users an alternative to store data on their local hard drive. With a wide variety of features, aimed to help web masters, bloggers, offices and individuals to make the most of online storage, HugeDrive offers up a friendly Web 2.0 browser interface that feels as familiar as the Windows desktop file folder interface. There are no software downloads needed, and nothing to install to use HugeDrive – everything is managed from a web browser (compatible with any operating system, including Microsoft Windows 98/Me/2000/XP/Vista, Apple’s Mac OS and iPhone, and any cell phone with web browser access).

HugeDrive users can upload files using their browser window and securely manage their data (with the ability to control via the same online interface, able to download individual file and folder and can edit documents). HugeDrive includes easy-to-use features such as customizable file access permissions, the ability to add additional users and passwords to the account, and the ability to restore deleted or previously modified files (similar to a MS Windows or Mac OS recycle bin). Users can make specific files private or public; i.e. anyone can access those files from anywhere across the globe just using their web browser.

The HugeDrive Online Storage service facilitates the ability to share large files (documents, zip files, images, videos, databases, etc.) via email, forums, and blogs. Files and entire file folders are made available to the recipient via a simple web link which looks similar to http://hugedrive.com/files/document.doc.

One of the most unique aspects to the HugeDrive.com Online Storage service is the capability to create web file folder widgets. These file sharing widgets may be placed inside web sites, forums, blogs, or pages within online services such as Facebook.com or MySpace.com. These HugeDrive web file folder widgets look just like a traditional Windows or Mac OS file folder — with any files you wish to share inside — but have the added ability of enabling uploading and editing of your web file folder contents, from people visiting the widget. With HugeDrive.com Online Storage service you can literally turn your blog or web page into a high performance e-book distribution download medium, transform your MySpace.com page into a music distribution site, or turn your company support web page into a customer upload and download software page.

HugeDrive stands apart from the online storage market not only with its unique, user-friendly Web 2.0 accessibility, but also in its simply “huge” storage capacities. HugeDrive accounts include up to 25 GB of data storage with individual file uploads as large as 1 GB. Other advanced features include secure (encrypted), online file transfers, photo sharing with hot linking, image slide show widgets compatible with any web site, secure document management with revision control, and web site file sharing widgets compatible with any website, blog, Facebook or MySpace page.

HugeDrive is particularly useful for SOHO (Small Office – Home Office) users. It has the capability to let a group of users (coworkers from an office, online community, or just a group of friends) collaborate and share files, photos, videos, music and documents. HugeDrive accounts can include up to 100 individual users each with customizable access permissions to files, folders and document revisions.

Hugedrive has 3 types of membership packages; Free, Professional and Enterprise membership. The FREE service includes 2 users and 500 MB Disk space, while the paid membership tiers are Professional includes: 10 users, 10 GB Disk space for $9.99/month and Enterprise Package includes: 100 users, 25 GB Disk space for $29.99 /month.

HugeDrive.com is the leading provider of free web 2.0 online storage services focusing on web masters, bloggers, and small offices. Securely access your data from anywhere in the world and store up to 25 GB of files, documents, music, videos, photos and more.

Please send all inquiries to

contact@hugedrive.com

PMB 08345, Morgantown W.

VA 26507-0877.

iYogi Announces Launch of Monitoring and Performance Tool for SMBs

August 26th, 2008

iYogi – a leading provider of technical support services with horizons in the US, UK, Canada and Australia – today announced the launch of its exclusive server monitoring tool for small businesses. The new product offers integrated technology solutions to surmount the users unique IT support requirements thereby enabling them to derive and share information, data, enable network performance analysis, and security trends critical to plan and manage their set of servers – 24×7.

Uday Challu, iYogi’s CEO commented, “Holding a significant niche for itself in the computer support industry, iYogi has always known to be on the forefront of adapting breakthrough technology to exceed customer service expectations. This time we have developed a tool offering value-add functionality which will help small business customers maximize the business outcomes of IT.”

iYogi’s monitoring tool provides real time observation and monitoring solutions to ensure more robust and reliable IT infrastructure for small buinesses. Small Business owners also get a comprehensive assesment of their IT environment to meet technology needs with the scalability for future growth and create preventative measures based on quick analysis of network device alerts, pre-failure indicators, performance benchmark and security issues.

The new Monitoring and performance tool will provide small businesses with the opportunity to test all technical and non-technical aspects of their servers and help them to strengthen overall IT infrastructure. The array of services will include: Patch Management, Security Auditing, Site Inventory, Real Time Alerting Script Based Management, and Remote Management for all critical server issues.

“Irrespective of the business being small or large, when the consumer chooses iYogi, he leverages the potential of an elite taskforce of Microsoft Certified System Engineers and Cisco Certified Network Associates, ready to service their critical assets, using the most advanced network asset tracking and Performance monitoring”, adds Challu.

Another factor where the Company aims to distinguish itself from its competitors is product pricing. Embracing the concept of service quality, iYogi offers competitively priced technical support services at no-haggle, low prices.

As for its small business support, the Company has integrated its exclusive Monitoring and Alerting Services under one price umbrella of just $480 annually. per server i.e. $49.99 per month. The price is certainly hard to find anywhere else.

For more information on iYogi Small Business Support, visit:-

http://www.iyogibusiness.com/

Contact Details:
Company Name: iYogi Technical Services Pvt Ltd
Address: iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013
Toll Free no:1-800-237-3901
Work Number: 1-212-229-0901
Fax Number: 1-888-867-2715
E-Mail: awadhesh.singh@iyogi.net

Laptop Computer Enthusiast Starts Laptops 180 Blog

July 17th, 2008

The Laptops 180 Blog readers can keep up with the latest laptop laptops and portable pc technology news. With interested in topics like the latest from Apple Computes, great personal computer gaming packages and cheap IBM PC packages or Windows Vista news.

Phoenix, Az, July 17, 2008 — Laptops geekster, George LaFazia, has partnered with Neekam company to create the Laptops 180 Blog. This blog will act as a source of information and networking for Apple laptops news, IBM laptops applications, experiencing great laptop gaming, notebook technology updates and more. This blog’s mission is to provide information on making the most of your laptop computer and inexpensive notebook software.

George LaFazia says, “Sales of personal laptops (PCs), including all Apple and IBM compatible (such as Dell Computers & Gateway Computers), hit over a million and a half units during the 2nd quarter of 2007 (April-June), a growth of twenty two per cent compared with same period in 2006. I want my blog to share information on this space.”

This blog seeks to add to the publicity surrounding the amazing growth of laptop PC technology containing a bounty of information and tips regarding enjoying the perfect personal laptops experience.

“In the United States, where more and more of the population owns a laptop computer, the average sale price was might drop as much as ten per cent a quarter,” said Mr. LaFazia ¨As more and more individuals put their laptop computer at the center of their home, making it an extension of their television, photo album, music library and movie-watching experience, they are putting it at forefront of their many of their purchasing decisions.”

Between the cell phone and the notebook computer a new class of device is being created, and control of it is up in the air. This blog will talk about the next battle to be fought over the ‘armtop’. Cell phones are becoming more and more like notebook computers - link one to a Bluetooth keyboard and an outside VDU, and it can create an approximation of a laptop computing experience.

News about PC technology is exciting these days. You just have to love technology. Right now is the best time ever to buy a new laptop computer. The new software can do accomplish that we couldn’t even dream of a few years ago; all you have to do is have a processor that can handle it.

The http://laptops180.com Blog informs readers about the latest news on personal laptops and pc gaming and software technology advances.

Neekam helps clients get the most out of their Internet presence. Stand apart from the masses and get fresh inquiries from interested customers. You can win a chance to skyrocket to the top of the search engines today! Sign up for the FREE Neekam Home Business contest here: http://neekaminc.com/contest1 ]
Press Release Distribution By PressReleasePoint

Contact:
Bill Todd
Markerting Director
Neekam Inc
830 N 1st Ave.
Phoenix, Az. 85003
602-254-6844
Fax 602-254-6762
webmediagroup@gmail.com
http://www.neekam.com

Save the planet and your wallet this Earth Day

April 16th, 2008

CALGARY, AB (April 15, 2008) - Userful Corporation, the worldwide leader in public computing, today announces that in the past year its software that allows up to ten people to work from one computer has saved 29,000* tons of CO2 emissions, the equivalent of taking more than 5,000 cars off the road! Modern desktop computers sit idle virtually the entire day while we read or type. Userful leverages this unused computing power to create an environmentally efficient alternative to traditional desktop computing. Up to 10 users can work on a single computer by simply attaching extra monitors, mice and keyboards.

“Computer hardware production and disposal is one of the fastest growing threats to our environment. Powering and cooling computers is an increasing contributor to global warming,” says Timothy Griffin, President of Userful. “It feels good to help people around the world Go Green. In fact, last year our users more than doubled the previous year’s savings, meaning that in the last 2 years Userful technology has eliminated the equivalent CO2 of taking over 7300 cars off the road!”

Userful desktops have been deployed around the world with a typical configuration of 6 stations per computer. In the past year, Userful’s ability to minimize wasted computer power has eliminated 29,000* tons of CO2 emissions, the same as taking more than 5,000 cars off the road. Reducing the number of computers in use has additional earth-friendly benefits. Electronic waste is an increasing problem globally due to the quick obsolescence of electronics. This is compounded by the fact that computer waste is high in many toxic materials such as heavy metals and flame-retardant plastics, which easily leach into ground water and bio-accumulate. Using Userful products can reduce electronic waste by up to 80%, further decreasing its environmental footprint.

Need an extra PC around the house this Earth Day? Userful is giving away a free version of its innovative software that gives you a second computer for free! This is the perfect way to reduce line-ups for the computer as spouses, parents and children battle for a turn.

“The free two-user giveaway doubles the utility and value of your existing computer with minimal cost,” says Griffin, “In fact, if you already have an extra monitor and keyboard, it’s like getting a free computer for Earth Day.?

The free two-user licenses distributed under this promotion enable users with an extra video card (or a dual-head video card) to add an extra workstation by simply plugging in a spare monitor, USB keyboard and mouse. Thousands of users have obtained free two-user licenses and information about the promotion from http://userful.com/products/free-2-user. There are two free downloads available: a Live CD, which lets you turn your PC into 2 independent workstations without affecting any of the software on your hard-disk, and one for users already running Linux.

For more information on the environmental benefits of Userful software, please visit http://userful.com/greenpc

*(Based on 526kWh/PC/year for operation; 1818 kWh/PC for production; electricity generated @1.55 lbs of CO2/kWh; and 11,560 lbs CO2 per car per year)

About Userful (http://www.userful.com)
Userful software lets you multiply and manage your desktops: multiplying your hardware investment by delivering up to ten workstations from just one standard PC, and managing them all at once through a central web-portal. Privately held and founded in 1999, Userful was recently named Alberta’s 10th fastest growing company under $20 million in revenue. For more information, visit http://www.userful.com

New Gaming PC vendor launches in Australia!

March 6th, 2008

Australia’s First High Performance PC Vendor
www.deus-ex.com.au

Australia’s PC gaming community will be ignored no more with the launch of Deus Ex Technologies; a young Sydney based start-up which is set to become the nation’s premier high performance PC specialist. With no PC vendor servicing the enthusiast or gamer market, Deus Ex’s founders (Ali Yusaf & Aman Sharma) saw a unique opportunity to offer a unique high-end service to the IT industry. “Essentially there is a large gap between No.1 and No.2 PC manufacturers in Australia, and we seek to close that gap as fast as possible by dominating the high performance market,” said Ali.

“Given the hardware industry’s commoditized nature, we saw a need to give our customers that unrivalled out-of-the-box experience and make it as memorable as possible,” adds Aman. The company’s sole purpose is to offer products and services typically demanded by the gamer or high-end application user but have no trusted brand to look to, according to the company. These services include; Overclocking with warranty, Liquid-cooling, Airbrushed cases, Expert wiring, 3 day stress testing & Upgrade packages to allow users to upgrade their computers once for free within the warranty period.

As a start-up, the company has partnered with United Electrical & National Warranties Australia to offer national 3 year next-business day onsite warranties on all it’s PCs. This warranty is also accompanied with 3 years of technical support directly with the technician who assembled and tested the customer’s PC. “That’s never been done in Australia, it takes after purchase support to a whole new level,” comments Ali. Another key product differential for the company are it’s airbrushed cases which users can customize online. On offer are simple colors, tattoos, stickers and themed artwork for each case done exclusively by Wayne Harrison of Airbrush Australia (www.airbrush.com.au).

The company seeks to run and sponsor gaming events as well as begin an aggressive online marketing campaign this year. Deus Ex’s website can be accessed at www.deus-ex.com.au.

About the founders:

Ali Yusaf has 8 years of experience in dealing with quality driven clientele and high end PC building. He manages all technical aspects of the Deus Ex business and oversees the construction, testing & quality control of every PC that leaves our doors.

Aman Sharma specializes in all operational aspects of Deus Ex and has experience in the financial services industry as well as being a business owner and operator. He has dealt with numerous listed technology firms and now manages all of Deus Ex’s marketing, financial & other functional aspects of the business.

Further information please contact:

Aman Sharma
aman@deus-ex.com.au
0422 466 938
End of media release -

i-SupportDesk.com partners to become the “IT company’s IT company”

March 3rd, 2008

Internet-based Computer Services Company Fills Vital Gap In Many IT Companies’ Offerings With Remote Access Support

Remote Support Specialty company, i-SupportDesk, now offers partnerships with established IT companies that are looking for ways to be more competitive in a tough economy. Using cutting-edge, remote access software that allows a technician to connect to both PCs and Macs over the Internet to diagnose, troubleshoot, and repair problems on a client’s computer regardless of their location, the progressive company headed by veteran computer and networking specialist Jim Dickinson can now fill the gaps inherent in a growing IT company by completing work that can be done remotely while the company’s field technicians handle all other affairs that require a physical presence.

Partnering with i-SupportDesk can also be profitable for companies that do not have enough remote-oriented work to justify dedicating a technician to stay at the office to handle incoming remote support requests, but do have clients that need or prefer remote support. These companies can use i-SupportDesk to complete that work while their field techs remain in the field dedicated to their face-to-face business. They simply re-bill the work for their client at their own rates.

“In our economy,” said Dickinson, “small businesses have to shift a little, re-adjust, and find new ways to be competitive. They have to be flexible to survive. We are able to help with that by providing professional, remote support to their clients in a seamless fashion. The client sees their company offering new services and methods of helping them that are professional and efficient, and the IT company gets discounted rates on our work that they can mark up to their normal rates to ensure a good profit margin. It’s a win-win situation.”

Smaller IT companies often suffer from growing pains. With fewer technicians on staff than their big competitors, they can easily be overloaded and overwhelmed with work. And yet, they have to get that kind of work at a consistent level before they can justify hiring another full-time technician. Dickinson explained that remote access service help ease those kinds of growing pains by taking on some of the excess work from the company as they continue to build their business to the point they can hire another tech.

But can IT companies count on i-SupportDesk and Jim Dickinson to perform well for their clients? One i-SupportDesk partner, George Madiou, said, “Jim is one of the most creative IT professionals that we have ever used. The projects that he has worked on and initiated have all exceeded the results that we expected. His marketing skills, and customer service ability is second to none I highly recommend Jim.”

“We have positioned ourselves to be sort of an IT Company’s IT Company, if you will. We have contracts in place with other companies to offer their remote support services for any of several reasons. The company may want to expand its business offerings without assuming any costs or risks. The company may be growing and need extra support for the clients while they hire new full time staff. Or the company may be engaged in a time-consuming project with one or more of their clients, and need help making sure their rest of their clients’ needs are being addressed properly. Because up to 80% or more of the work that needs to be done on a day-to-day basis can be handled remotely, we can help IT Companies that need it by helping filling in where we are needed most.”

Remote Support has never been easier. First-time customers are given instructions to go to a generic-branded website to enter a unique 6-digit PIN number. A few moments later, the technician is able to connect to the computer. The customer must then grant permission for the technician to take over the screen and mouse. From that point on, the tech can move the mouse arrow around the screen and use the keyboard. At any time, the customer can interrupt the technician and resume control of the computer, either to show the tech where the problems is, or to end the support session and terminate the technician’s control.

While not necessary, it is typical for the technician to remain on the phone with the client during the service call. In the case of lengthy procedures to be followed the tech may offer to call the client back when the work is completed. Some work on the computer can even be completed in the background without interrupting the user’s ability to continue working on their computer.

During their initial support session, clients can also have a special icon placed on their computer screen that will allow future support to be even more streamlined. For help in the future, the user needs only to click on the icon, enter their name, phone number, and company name, and their computer will “contact” the technician over the Internet and inform him that the user needs assistance. The tech can then connect and initiate a chat with the user, and request permission to connect to their PC without the use of the website or the 6-digit PIN code.

Customer response has been very positive, says Dickinson. One happy Real Estate Broker in Phoenix, Arizona reported, “After a matter of logging on to a web site and security pass code my computer problem for a neophyte like me was a dream…providing me the time take care of my customers instead of trying to fix what the computer experts can do in an instant.”

“The software is extremely safe and secure. We can’t do anything on your computer without your authorization, but when you give it, we have enough control to solve even the toughest problems. And you can take back control at any time,” explained Dickinson.

Internet-Based PC and Mac “IT Support” Company leads “green initiative” PC tech fixes your computer problems by “telecommuting” right to your computer

March 3rd, 2008

As part of a two-fold effort to do their part to reduce pollution and global warming, and also reduce costs for its IT services, start-up company i-SupportDesk.com begins offering this week from their headquarters in Maricopa, AZ, a complete, full-service, telecommuting repair service to its clients in the US and abroad. The progressive company headed by veteran computer and networking specialist Jim Dickinson is rolling out cutting-edge remote access software that allows a tech to connect to both PCs and Macs over the Internet to diagnose, troubleshoot, and repair problems on a client’s computer regardless of their location. As part of their Green Initiative, i-SupportDesk.com is partnering with other IT firms to offer the same fast, low cost support and repair services to their clients as well.

At the core of this move by the company is this remote access software powered by the latest innovations. Employed by Fortune 100 companies as well, Dickinson announced that the time has finally come for quality service and support to be delivered across the Internet. Said Dickinson, “This technology allows a tech to work on a PC across the street, or across the globe, just as if he were sitting in front of it. There are still some things that can’t be fixed over the Internet, such as replacing a bad hard drive or motherboard, but we can now deliver 80-90% of all needed services right over the Internet, in less time, and at lower costs.”

“We are also inviting other IT companies to go GREEN with us as well,” announced Dickinson. “We have positioned ourselves to be sort of an IT Company’s IT Company, if you will. We have contracts in place with other companies to offer their remote support services for any of several reasons. The company may want to expand its business offerings without assuming any costs or risks. The company may be growing and need extra support for the clients while they hire new full time staff. Or the company may be engaged in a time-consuming project with one or more of their clients, and need help making sure their rest of their clients’ needs are being addressed properly. Because up to 80% or more of the work that needs to be done on a day-to-day basis can be handled remotely, we can help IT Companies that need it by helping filling in where we are needed most.”

The connection process has also been streamlined. First-time customers make a phone call to i-SupportDesk.com and speak to a technician. The customer is given instructions to go to the company website and enter a unique 6-digit PIN number. A few moments later, and the technician is able to connect to the computer. The customer must then grant permission in a window that pops up on their screen for the technician to take over the screen and mouse. From that point on, the tech can move the mouse arrow around the screen and use the keyboard. At any time, the customer can interrupt the technician and resume control of the computer, either to show the tech where the problems is, or to end the support session and terminate the technician’s control.

Customer response has been very positive so far says Dickinson. One happy Real Estate Broker in Phoenix, Arizona reported, “After a matter of logging on to a web site and security pass code my computer problem for a neophyte like me was a dream…providing me the time take care of my customers instead of trying to fix what the computer experts can do in an instant.”

“The software is extremely safe and secure. We can’t do anything on your computer without your authorization, but when you give it, we have enough control to solve even the toughest problems,” explained Dickinson.

During their initial support session, clients can also have a special icon placed on their computer screen that will allow future support to be even more streamlined. For help in the future, the user need only click on the icon, enter their name, phone number, and company name, and their computer will “phone” the technician over the Internet and allow the tech to connect without the use of the website or the 6-digit PIN code.

The use of Internet based software to provide services to users online significantly reduces the need for a technician to travel to the client’s location, saving on the related costs and pollution. One customer, a property manager in Phoenix, remarked on how quick it was to get a tech to fix her printing problem. “I didn’t have to wait for someone to drive out to my office,” she said. “And I really like the idea of getting help by just clicking an icon on my desktop.”

Population boom expands Queensland businesses - one company’s solution to assist with internal growth starts with the Server

November 16th, 2007

The Australian Bureau of Statistics published some statistics on the 31st March 2007 that estimated an increase of 92,000 residents since 31st March 2006, and that, as of that date Queensland accounted for 20% of the national population. (4,162,000)

For Small Business Owners, this kind of growth leads to questions about small business resources as they grow.

The growth has been estimated to have come from a few sources.

“Between the December 2006 quarter and the March 2007 quarter, 40% (12,100 persons) of the total population increase of 30,000 persons was due to net natural increase (excess of births over deaths), 38% (11,400 persons) was attributable to net overseas migration and 22% (6,600 persons) to net interstate migration.” (www.abs.gov.au)

With this type of increase in “working age” migrants flooding into Queensland we are starting to see an increase in demand and supply. This means that as the demand increases local small businesses are growing to meet those pressures. With the influx of new work, we are seeing small businesses quickly expanding without much planning, which means they are coping with the increase, whilst still using their existing systems and computer network they had when they started.

As a business grows, so too should the capabilities of your IT network. Your server should be capable of running above and beyond the requirements of your day to day needs and have a fail safe system for back ups.

PDKM Technology is a local Brisbane based IT Networking Company that has proactive solutions to ensure your data is safe at all times. Imagine losing all the data held on your server because you were trying to cut costs or didn’t have time to do your own back ups. How much would it cost you to retrieve it all, if at all possible? Why not implement a plan to prevent any IT issues in the first place?

Ask yourself:

Is your business growing?

Are you storing more and more data on your server?

Have you employed more staff recently?

Do you currently use an IT company? If so, are they proactive or reactive?

With PDKM’s Server Uptime Guarantee – if your server goes down, you do not have to pay any more money to get it fixed. This comes with a 2 hour emergency response, guaranteed. Our monitoring systems notify us if there is a problem. Our Best response time to date – Negative 48 hours (we locate and fix problems before you even know that there is a problem). This is all standard in our Premium service plan. We have a variety of plans to suit all businesses. Contact us to find out more…

Don’t get caught out with IT problems, be proactive, call PDKM Technology for our no nonsense plain English approach to your business’s IT health and growth.

Tel: 1300 139 434

E: info@pdkm.com.au

W: www.pdkm.com.au

ServicePilot Technologies Expands its Worldwide Operations

October 26th, 2007

ServicePilot Technologies Further Invests in the United States and Announces New Vice President of Worldwide Sales

Paris, France, October 25th, 2007 - ServicePilot Technologies ( www.servicepilot.com ), an emerging leader in the international Integrated Service Management arena, today announced that it has opened a new worldwide business headquarter, ServicePilot Inc., in Houston - Texas. The office will serve as central location for North American operations as well as worldwide business center.

Houston is located in a growing business center. Ranked first in Texas and third in the US within the category of “Best places for business and careers” by Forbes Magazine in 2006, Houston area is quickly becoming a hub attracting high technology companies.

At the same time, the company is pleased to announce that it has appointed Denis Blampoix as Vice President of Worldwide Sales. Denis Blampoix will report to Bertrand Mahé, President and Chief Technology Officer of ServicePilot Technologies. Based in Houston, his missions will be to lead the worldwide sales activities as well as to set up the US operations and to introduce the company’s portfolio to North American Partners and Customers.

Before joining ServicePilot Technologies, Denis Blampoix spent 20 years with Hewlett-Packard and Compaq. In his most recent role as Director of the Worldwide Channel Services Sales, he led a team who generated revenues in excess of $1 billion through Partners.

Denis holds a MBA from ICN Business School in France and a Master in Economics from University of Nancy, France.

“We are delighted with the rapid expansion of our global operations. Houston is a vibrant hub for progressive business activity and an ideal location for our company in the North American continent.” Said Bertrand Mahé.

“We are pleased to have Denis join the ServicePilot Technologies team. His prior experience in building a strong global sales channel team and creating strategies and programs that increase profitable growth for partners coupled with our new product introductions should allow us to continue to aggressively ramp up our international business” added Bertrand Mahé.

ServicePilot Inc. headquarter is located at 5373 W. Alabama, Suite 209, Houston – Texas 77056-5923, and can be reached by phone at +1 (713) 893 6094.

About ServicePilot Technologies

ServicePilot Technologies designs software solutions that offer business and technical visibility into IP infrastructures and guarantee quality of service and high performance for critical applications. ServicePilot is one of the very few available solutions that promote a proactive approach, by providing a comprehensive and consistent monitoring of enterprise networks, servers and applications and ensuring high availability and performance of business applications. By combining fault management features, performance management, SLA management, and capacity planning into a single platform, ServicePilot offers a significant competitive edge and optimized ROI. ServicePilot is currently used by many organizations, including Banque Populaire, Caisse d’Epargne, Crédit Agricole, HSBC, AGF, Groupama, Maif, Aker Yards (previously Chantiers de l’Atlantique), EDF, Cramif, CG35, and AFP. For more information, please visit www.servicepilot.com

PRESS CONTACT

Marie-France Ligeret

ServicePilot Technologies +33 (0)2 40 60 13 30

mfligeret@servicepilot.com