Posts about IT Support

International Technology Management Offers Highly Responsive IT Support to Small and Medium Sized Businesses

March 5th, 2010

Brisbane, Austrialia – Living in a period whereby everything is computerized, computer repairs and software problems can stall the entire operation of a business unit. Therefore, it becomes vital that computer problems are resolved with minimum downtime. To help individuals and businesses deal with their IT problems, International Technology Management offers state-of-the-art Brisbane IT support services.

International Technology Management offers comprehensive IT support solutions in Brisbane. This include emergency support, installation solutions and upgrades. Customers need not have to look any further for their computer support solutions in Brisbane. Their computer support solutions are offered both as telephone and on-site IT support services. Their solutions are catered to small and medium sized businesses throughout South East Queensland. They have a highly experienced team of IT support professionals that help customers deal with their computer related problems in the most efficient way. Their solutions also help customers prevent relapse of similar problems in the future.

ITM also provides computer management plans for customers that require regular computer maintenance related assistance and emergency assistance. They guarantee results. If no solution is provided, they offer 100% refund on the fee charged. Therefore, it is absolutely risk free to make use of ITM IT services.

ITM is highly professional and they are very prompt in offering their IT support solutions in Brisbane. Computer hardware as well as software related problems need not be a nightmare anymore. ITM makes life easy by providing telephone support for simple and quick solutions. This minimizes the downtime drastically. For problems that require on-site support, ITM sends experienced professionals who will offer fast solutions. In this field, experience counts and ITM uses only fully qualified IT technicians and professionals.

ITM helps customers increase the efficiency by minimizing their IT problems. They also help customers minimize the risk of downtime and data loss. ITM offers highly affordable solutions and their competitive pricing saves hundreds of dollars for their customers. Being one of the most organized and dedicated service providers ITM is highly responsive to their customers’ needs. They have number of management plans and solutions to meet various needs of their customers including Desktop Management, Server Management, Data Safeguard, Downtime Insurance and more.

ITM can be called not only during the times of problems and emergencies. They can also be called for IT assessments that will help customers achieve greater efficiencies. Offering reliable IT support solutions, ITM helps entrepreneurs breathe a sigh of relief as they need not have to dread IT problems anymore. For more information please visit http://support.itmonline.com.au

Sales and Operations Planning (S&OP) Guru, Author and Educator George Palmatier to Speak at the Steelwedge Best Practices Leadership Forum

February 14th, 2010

The Steelwedge Best Practices Leadership Forum will feature George Palmatier, S&OP Guru, Author and Educator, who will address S&OP trends and challenges for the decade ahead. George will answer questions such as “How is S&OP changing?” and “How is the proliferation of information impacting the S&OP process.” George is a Principal with Oliver Wight, Inc. and the author of many books on Sales and Operations Planning.

Companies who are looking for answers to the question “How can I make S&OP Work?” will benefit from hearing George Palmatier’s views and lessons learned from his experience as a thought leader in the area of Sales and Operations Planning.

According to Steelwedge Software CEO, Glen Margolis, “Companies seeking to improve their S&OP processes will benefit greatly from the best practices, deep experience, and practical expertise on Sales and Operations Planning that this webcast offers.”

More information on the event can be found by visiting www.Steelwedge.com or by clicking on the registration link below.

S&OP: The Next Decade  Tuesday, February 23, 2010, 1PM Eastern, 10AM Pacific
Click to Register

ABOUT STEELWEDGE
Steelwedge Software. Inc. links Sales & Operations Planning (S&OP) processes to existing systems through familiar desktop applications including email and Excel. Steelwedge helps companies improve the effectiveness of their S&OP, Collaborative Forecasting, and Performance Management activities. Leading companies including EDS, Enterasys Networks, Harley-Davidson, Hewlett-Packard, Honeywell International, Juniper Networks, Nvidia, Spansion, Tellabs, Psion and Teledyne have deployed Steelwedge.

About Oliver Wight The Oliver Wight are leading business improvement specialists who educate, coach and mentor people to lead and sustain change on the journey to business excellence and outstanding business performance. The largest worldwide consultancy of our type we have offices in North and South America, Europe and the Asia/Pacific region.

Synverse Becomes a Launch Promoter of EuroCloud UK – Europe’s Cloud Computing and SaaS Services Community

December 16th, 2009

Synverse, the innovative Global Services and Systems Integration specialists for Managed Services and SaaS/Cloud deployments, have become a launch promoter of the UK arm of EuroCloud, Europe’s first ever Cloud Computing and Software as a Service (SaaS) business community.

The kickoff event for Eurocloud UK was held on Wednesday November 25th at the SUN Microsystems Customer Briefing Centre in London. The event was supported by over 40 representatives from a broad mix of Cloud Computing platform vendors and software companies, IT Managers, Consultants and Analysts.

Synverse specialises in accelerating the deployment of SaaS software projects using its pre-built Accelerator Frameworks and business processes coupled with a well proven systems integration methodology.

Synverse Director Anuj Sachdeva said “Synverse is pleased assist in the formation of Eurocloud UK and looks forward to delivering extra value to our customers through close collaboration with the other members. We are seeing a great deal of interest in Cloud Computing from companies wishing to reduce IT costs and gain greater flexibility in their businesses”.

About Eurocloud

The overall Eurocloud organisation is led by Pierre-José Billotte, President and Founder of the French ASP Forum, with a team of SaaS and cloud computing players from the UK, Denmark, Finland, Belgium, Luxembourg and Spain.

EuroCloud facilitates leading SaaS vendors, enablers, integrators and industry experts to share best practice and expand their businesses across the continent. Through its diverse membership, EuroCloud will promote cloud computing in Europe, including current state of the markets and future innovations, and will become a critical exchange platform across the different continents.

For further information, please visit: http://www.eurocloud.org/ &

http://euroclouduk.eventbrite.com/

Follow us on Twitter: http://twitter.com/EuroCloud

About Synverse

Synverse is a next generation global IT services company headquartered in Maidenhead, UK. Synverse is led by innovation, solution accelerators and methodologies with a core focus on enterprise integration web and collaboration solutions.

Synverse combines the latest Cloud Computing and SaaS developments with its unique business, solution and technology accelerator frameworks to deliver IT projects with as aggressive time to market at lower total cost of ownership, without compromising on the service quality. Synverse has partnered with a number of leading Cloud Computing vendors including Salesforce.com, Microsoft and Rackspace.

Contact Synverse at:
Tel: +44 1628 421827
Email: marketing@synverse.com
Website: www.synverse.com

BITS Orlando Computer Repair Company Certified Florida MBE

November 25th, 2009

Business IT Services, Inc. (BITS) a leading Managed Service Provider (MSP) of IT services to Orlando, Fl small and medium businesses, has been approved as a Florida MBE (Florida Minority Business). BITS has met the qualifications of the Florida Office of Supplier Diversity MWBE program.

“We are a Managed Services Provider (MSP) specializing in IT consulting and look forward to utilizing our skills to immediately help do our part to stimulate our local economy,” said Jamal Hartage, President and CEO of Business IT Services Inc. located in Orlando, Florida “This program gives us the opportunity to partner with larger companies to grow our business throughout the state.

Business IT Services Inc. plans to work closely with the Florida Office of Supplier Diversity to build our brand name within the state. The Florida MBE Program is designed to assist socially and economically disadvantaged entrepreneurs stand out and receive a legitimate chance to compete for state dollars. The Florida Office of Supplier Diversity has helped thousands of aspiring entrepreneurs over the years to gain a foothold in government contracting. Successful applicants must meet size standards for small business concerns; be in business for at least two years; display reasonable success potential; and display good character.

http://www.bitsinconline.com

Rapidsoft announces applications for Blackberry app world, now available in India

November 22nd, 2009

Blackberry App World is now available in India. Research In Motion has recently launched Blackberry App World in India while it went live on April 1, 2009. Now Indian users can easily access any application of Blackberry App World on their Blackberry, although for the time being, they have to be content with the free apps on it.

The BlackBerry App World has a range of applications available as free downloads and paid ones too. As of now, Indian Blackberry users cannot download the paid apps. From the Indian app perspective, some of the apps are namely Hungama MyPlay, Blackberry Messenger, BusinessWeek, Movies, MobO, Yahoo Messenger and Time Mobile. The App world also has apps listed under categories like the Apple iTunes store.

One can download Blackberry App World from the Blackberry India website. It can show the users the apps which are compatible with your device model. Blackberry App World can be open with those Blackberry devices which have either of trackball, track pad or touchscreen with OS 4.2 or above. This covers most of the new models like BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Storm and BlackBerry Flip etc.

With the launch of the Blackberry App World in India, Rapidsoft Technologies announces to come up with a few applications of their own that will be available on app world soon. The details of the applications will be revealed soon. Rapidsoft Technologies is into Blackberry Application Development for quite some time and catering to clients, worldwide. Now they want to use the expertise to develop their own applications to facilitate the users.

Rapidsoft Technologies is an offshore custom development company in India and is a one of the market leaders in custom software services and solutions for mobile and web and enterprise level solutions. To know more about Rapidsoft, one can drop an e-mail to info@rapidsoft.co.in. To talk to their sales guys, email sales@rapidsoft.co.in or call +91 999 966 4452.

Watch out this place to know more about the upcoming things from Rapidsoft!  visit http://www.rapidsofttechnologies.com/mobile-software-development/offshore-blackberry-development.aspx or contact the below mentioned address:

RapidSoft Technologies
F-27, First Floor,
Peach Tree Complex,
Sushant Lok Phase – 1
Gurgaon – 122001
India

Call us: +91 124 426 1921, +1 609 423 0805
Fax: +91 124 257 2112

Stellar Phoenix Windows Data Recovery Now Features Windows 7 Compatibility

November 12th, 2009

Stellar Information Systems Limited, Gurgaon – The leading provider of advanced data recovery and data protection solutions has launched its improved Stellar Phoenix Windows Data Recovery v4.1 software that now supports Windows 7. This software provides full support to recover lost, deleted, or missing data, hard drive partitions, photos, audios and videos from Windows 7-based computers. This updated version also provides a graphically enhanced interface and added file preview support for some new file formats. Free free demo version of the product is available for download from company’s website.

Windows 7 has been gaining immense popularity since its initial announcement by Microsoft. Now, as the operating system has successfully launched and is being implemented, Stellar offers you a custom-made solution built for easy and comprehensive Data Recovery from Windows 7-based systems. ”said Sunil Chandna, Stellar Information Systems CEO. “Stellar is committed to provide software that meets our customer’s expectations, while giving them the most extensive choice of operating systems. Stellar Phoenix Windows Data Recovery v4.1 is an infallible solution against any data loss problem that can arise post-installation or while running Windows 7.”

New Features of Stellar Phoenix Windows Data Recovery v4.1:

Supports Windows 7

Updated Flow of Activation method

File preview support for files, such as DOT, DOTX, XLT, XLW, XLB, , XLTX, POT, POTX.

Separate option for Data Recovery Services

Pricing

Stellar Phoenix Windows Data Recovery v4.1 comes at an affordable price of $99 for single-user download version. Technical and the Administrative license for the products are also available, that too at an affordable price. For detailed price-list you can visit companies website.

About Stellar Information Systems

Stellar Information Systems Limited provides technology-driven data recovery software, data recovery services and data protection products. It is globally known for market’s best solutions and has about 1,100,000 satisfied customers. With rich experience of more than 16 years, the company has direct presence in USA, Europe and Asia. For more information about the company’s profile and its products, please visit the website.

Contact Information

For more information about product features and updates:

Call : +1-866-554-25 (TOLL FREE)

Mailto: links[at]stellarinfo.com

Website – http://www.stellarinfo.com

# # #

Outsource Product Development services by NetEdge Computing Solutions to bring down your cost of production and increase profit levels

October 1st, 2009

Because of the ever increasing competition in the global business market, most of the companies are trying to build a healthy, cordial and long lasting relationship with their clients for business growth and development. And indeed what can help the companies in achieving this goal is nothing other than quality products and services. This is because customer satisfaction is the prime key to business success these days. Considering this fact NetEdge Computing Solutions, an IT service provider in Noida has recently started offering outsource product development services to its customers all across the globe.

As the national as well as international business market are becoming more and more competitive and tougher to deal day-by-day, organizations are getting the feel of the fact that nothing can enable them to achieve success until their clients are satisfied to the fullest. Customer satisfaction these days are the key to success of organizations and what can enable companies to satisfy their clients and build a healthy and long-lasting relationship with them are quality products and services It is because of these reasons that most of the companies these days are taking extra effort to present to their clients, the best made product and services. With these concerns in mind and a commitment within itself to offer best products, NetEdge Computing, one of the leading IT service providers in India have launched its outsourced product development services to its customers all across the globe. These outsourced product development services provided by NetEdge Computing Solutions are really cost-effective and can maximize the profit of their customers’.

There are many advantages of getting a product outsourced by a different NetEdge Computing Solutions, and these can considerably prove to be a boon for your business. Some of the advantages are mentioned below:

  • It will help you in gaining expertise from skilled laborers of other organization.
  • It will enable you to add value to your organization’s work force
  • It will help you in saving time and money involved in production
  • It will enable you to get work done even if you don’t want to add extra resources to your organization to carry out a particular project.

These are some of the benefits that have compelled companies to get help from outsourced product development services offered by this organization. Thus if too are inspired by this roaring business activity, then NetEdge Computing is the ultimate destination for you too. This organization will provide you with the best outsource product development services. NetEdge’s outsource product development activity starts from product conceptualization and ends with product implementation.

The development process includes:

  • Product conceptualization
  • Product Design
  • Product  Development
  • Product enhancement
  • Testing
  • Implantation and
  • Support and maintenance facility

And indeed what can help the companies in achieving this goal is nothing other than quality products and services. This is because customer satisfaction is the prime key to business success these days. Considering this fact NetEdge Computing Solutions, an IT service provider in Noida has recently started offering outsource product development services to its customers all across the globe.

About the company:

NetEdge Computing Solutions Pvt. Ltd. is an IT service provider and has been offering innovative IT products and services, at an accessible price point to clients across the globe since 1992. It is an ISO certified company and its corporate umbrella supports five business initiatives; a product portfolio that features over six applications as well as a suite of IT services. NetEdge is headquartered in New Delhi, India, with offices in U.K, Thailand and U.S.A.

For more information:

Please visit: http://www.netedgecomputing.com/

Call: (0120) 242 3809, 242 3810

Synverse and Gateway Technolabs Partner to provide end to end Implementation and Managed Services

September 22nd, 2009

Synverse and Gateway Technolabs join hands to provide extended complementary services around Microsoft Solutions under Managed Services proposition to customers across the globe.

18th August 2009 – London, United Kingdom

Synverse, headquartered in UK, a leading technology services firm driven by accelerator frameworks and innovative hosting and delivery models around Managed Services, Cloud and SaaS today announced partnership with Gateway Technololabs (GTL), a global technology services company providing range of Microsoft dedicated services based on hybrid business models.

The partnership entails providing extended complementary services around Microsoft Solutions under Managed Services proposition to customers across the globe. The joint service offering will cover complete lifecycle from conceptualisation to launch to maintenance and subsequent support therefore providing end to end business solutions. The solutions are based on emerging – on demand model (SaaS, Cloud Computing) augmented by managed services offerings which will help customers optimize their operational cost up to 50%.

Anuj Sachdeva, CEO at Synverse, commented “It is an important step for both the companies as there is a high demand from customers to provide hosted services under SaaS or managed services business models and with this partnership we will be able to provide an end to end offering leveraging the strengths of both the organisations and will be able to provide positive ROI to customers.”

Prashant Halari, Chief Sales Officer at Gateway Technolabs said “This partnership offers end-to-end solution to clients looking for managed hosted services with highest degree of customization. With our scale, size and global delivery model, clients will be able to optimize their investments in technology and achieve business – IT alignment in a managed hosted environment.”

The solutions offered are in line with growing customer needs around CRM, Intranet and Extranet Solutions for Information Sharing, Knowledge Management and Enterprise Solutions with dedicated facility for business assessment, application development and 24*7 helpdesk supports.

Contact Synverse at:
Tel (UK): +44 2033 717 255
Tel (India): +91 40 65265221
Email: marketing@synverse.com
Website: www.synverse.com

Contact Gateway Technolabs at:
Tel: +91 79 2685 2554/ 55/ 56
Fax: +91 79 2685 8591
Email: gateway@gatewaytechnolabs.com
Website: www.gatewaytechnolabs.com

Internet Start up Launches the World’s First Intelligent Microblogging Platform for Enterprises

September 17th, 2009

San Diego, Calif.

September 17, 2009 – Akibot was officially launched here today as the world’s first artificial intelligence-driven micro blogging application developed exclusively for use on a company’s Intranet.

The application, which integrates  with the Google Apps suite (and soon with other groupware applications), does not simply forward micro messages to members within the enterprise but also comprehends their meaning to the greatest extent possible and  feeds the processed data to the corresponding groupware application. Hosted on the Google App Engine cloud and developed as an artificial-intelligence driven independent application, Akibot uses a complex set of heuristics from Natural Language Processing (NLP) to parse each micro message independently to determine the line of action to pursue. Lines of action include scheduling, time tracking, customer relationship management, knowledge base and information search.

Real Time Communication Scenario

If a company employee posts a Twitter-like 140-character micro message either to a colleague or to an entire workgroup using Akibot that says, “I will have a meeting next Monday morning at Global International Bank regarding a new line of credit for our company,” in addition to communicating this schedule adjustment to other associates, Akibot will not only store the data regarding the appointment into the group calendar, it will automatically transmit a reminder a few hours prior to the scheduled meeting. This action, on the part of Akibot, is intuitive and can be further adjusted to suit the employee’s convenience. The microblog message can be routed to a cell phone, an e-mail inbox, or both simultaneously for immediate action.

The First Semantic Actionable Microblogging Platform for the Enterprise

“Akibot combines the power of microblogging and the innate functionality of Natural Language Processing to help  an organization be more productive, more agile and intelligent,” remarked Marcelo Pham, Head of the Akibot Development Team, who was inspired to envision the unique application for enterprises after having been introduced to Twitter recently by a client company. “I liked Twitter’s concept. However, I did not see any use for myself because I’m kind of a private person.

Twitter is for the masses, perhaps for celebrities to be in contact with their fans. However, the micromessage concept forces you to be brief and encourages you to be frequent. Coupled with artificial intelligence, I saw a use for corporate applications,” Pham added.

Serious No-nonsense Applications for Business and Industry

Maneesh Madambath, owner of Watblog.com, one of Internet’s most popular and heavily visited technology blogs, believes that Akibot is destined to have far-reaching implications in the future once it is noticed by the powers: “The use it presents for businesses is immense in my opinion. It is a Twitter that makes sense and makes tweets more valuable so to say. Everyday, I share

dozens of links with my team mates through Twitter DMs, through email, Facebook, Posterous and on chat. And this isn’t pointless sharing, most of it is critical stuff for my business. Akibot not only makes this as easy as a tweet but also stores and then (behold) retrieves it for not only me but for my entire team. Imagine the use it will present for human resource training, process development, customer relationship management, project management and timeline management. I can personally see a lot of benefits here and I don’t see why others won’t.”

Joe Youngblood, CEO of Gamerstube.com, says, “as a company with a distributed telecommuting staff, maintaining an understanding of labor hours used on software and infrastructure development projects is essential to our success. We have found that Akibot is the perfect intercommunication tool to use for keeping track of project labor hours and for communicating urgent needs between our I.T. and development staff.”

Special Limited Time Invitation

The company is currently offering free access to the application in its early beta testing stage through invitation. The first 100 visitors can use the invitation code PR100 to receive free access to the application for a limited time period.

About  Akibot.com

Akibot.com is an online application solution provider and integrator with multiple core competencies in spheres such as social media application development, collaborative intelligence platform development and Intranet business applications. The company leverages cutting-edge technologies and Natural Language Processing models to conceptualize and implement solution-centric applications for enterprises of all sizes. Visit Akibot at www.akibot.com.

Media Relations

Media contact: Juan Manuel Montenegro, e-mail address: contact@akibot.com

Phone: (408) 868-8268

Twitter address: akibotcom

Internet Security Service

September 16th, 2009

In the computer industry, Internet security refers to techniques for ensuring that data stored in a computer cannot be read or compromised by any individuals without authorization. Most security measures involve data encryption and passwords. Data encryption is the translation of data into a form that is unintelligible without a deciphering mechanism. A password is a secret word or phrase that gives a user access to a particular program or system.

Given that, there are a number of precautions you can take to make yourself, your business and the visitors to your site as safe as possible. Here are some tactics proven to enhance your Internet security:

1. Virus Protection:- Make sure you have the latest virus updates installed on your computer.

2. Spam Blocker:- You should have a spam blocker to avoid spam coming into your mailbox.

3. Email Address Spam:- One of the easiest ways your email address gets added to massive lists of spammed email addresses is by including a clear link to your email address on your website.

4. Discussion List Spam:- If your email address must appear on any discussion lists, blog posts, or forum postings, use a free email address like the ones available at Gmail or Yahoo. In this way, you protect your “real” email address from being picked up by spambots.

5. Firewalls:- A firewall blocks all “roads and cars” through authorized ports on your computer, thus restricting unfettered access. System administrators often combine a proxy firewall with a packet-filtering firewall to create a highly secure system.

Some programmers can also create programs with intentions of destroying a computer’s data by using tricks. Such of this are known as viruses, Trojan horses, worms and spyware.

• Worms are software programs which are able to replicate themselves over a computer network and in turn perform malicious actions.

• Viruses are software programs which are able to log into the personal files on a computer it has infected, resulting in removing all of them, leading to serious side effects to the computer.
• Trojan horses are software programs which disguise to be carrying out one thing, but in reality snoop out your personal data, or damage it. These types hide their identity or true intentions and are usually not easy to detect.
• Malware are classified as Trojans with a limited payload and are usually not detected by most antivirus software.

The upside is that there are many effective Anti-Virus software available in the market to fight the threats mentioned above. These can be purchased from vendors or bought online. Caution should be taken in the selection of anti-virus software, as some programs are not very effective in detecting and destroying viruses or Malware. Also ensure that your Anti-Virus data base is current and up to date.

Secureme2 provide Internet Security Service,Firewall, Anti Spyware and AntiVirus Protection software. For more information please visit our website: http://www.secureme2.com

Measure The Employees’ Confidentiality and Concealment Through The Employee Survey

September 11th, 2009

Online Surveys

That is one of the large advantages that internet profession has presented to diminutive businesses. If a teen bourgeois can exclusive investment the flooded possibleness of the internet, he can contend with the bounteous boys in the market. And with the assistance of web survey software, online surveys can easily be rolled-out and results concentrated nearly instantaneously.

A customer survey should be fashioned to particular problems so that they can be addressed; lawful client spirit will preclude satisfaction and will also provide primeval warning on where your competitor’s initiatives may be losing you business. Although every one business is probable to have limited and unequalled factors that are essential in providing beatific client services there are ordinary areas that are germane to every businesses be they a fleshly store, online internet accumulation or a assist industry. A customer satisfaction survey will show to your customers that you tending and are proactive in hunting for structure to meliorate the assist that you provide. Because aggregation about patrons’ feelings regarding products is so valuable, there are ordinal band businesses whose exclusive employ is to amend and lot to them the customer survey. Crafting and employing it is a dustlike prowess and a demanding science. There are some parameters and factors participating in modify the simplest ones.

“Get Free Survey Software Demo” – APPLY NOW

Email Survey

One of the most momentous issues from an employee’s appearance regarding employee surveys is concealment and confidentiality. It has been our experience that most employees have a baritone richness take lettered that their responses to a survey are contained in their company’s computers. Despite a company’s prizewinning efforts to secure that unlicensed admittance to the analyze accumulation is protected, the fact relic that it is consort body that are employed with the accumulation and conducting the analyses. Confidentiality has already been breached. Under these circumstances there are some opportunities for abuses. Using an inexperienced employee survey, inexperienced analyze impact and ultimate psychotherapy will display results that are kindred to attractive the temperature. Taking the temperature severally limits your knowledge to refer limited actions for action improvement. This in invoke acts as a de-motivator. Employee expectations are upraised by employee surveys. When the post-survey impact fails to exhibit some meaning movement, employee cynicism sets in and fecundity drops.

Many times, there doesn’t even have to be a limited think for sending discover an email survey likewise gauging coverall client spirit over time. This can be a enthusiastic benchmarking tool, and will let you to literally convey client satisfaction. You can’t meliorate what you can’t measure, so maneuver your client spirit with email surveys. Generally, bright customers will be acceptant to email surveys from instance to time. However, you owe it to your subscribers to attain trusty you enquiry adheres to the mass ordinary prizewinning practices.

Email Survey assists the Employee Survey and the Customer Survey to complete any survey tasks

August 31st, 2009

Online Surveys

The use of online survey in the mart is a trenchant way to intend aggregation from the respondents. Studies have existed for some time and have been consumed by companies to acquire brainwave and aggregation in most products and services. There are some online surveys reviews however, we have condemned the instance to exposit the pros and cons of mart investigate in general. There are some companies that are creditable and profitable. There are some assorted types of online survey; every one of them has an assorted purpose. An online mart investigate analyze fills the needs of mart investigate and provides a discernment of what consumers want.

Many customers won’t verify you the actuality to your grappling or modify over the sound because they don’t desire to be impolite or be viewed as existence likewise mean. However, you require the aggregation that these grouping have in visit to meliorate your business. But the prizewinning way to intend faithful opinions about your creation or assist is with a nameless email survey. Many times, there doesn’t have to be a limited reason for sending an email survey likewise gauging overall client spirit over time. This can be an enthusiastic benchmarking tool, and will let you to literally convey client satisfaction. You can’t meliorate what you can’t measure, so maneuver your client spirit with email surveys. If you attain your enquiry likewise daylong then grouping won’t move to forthcoming requests after on. Respect your customer’s instance and attain your email survey brief.

“Get Free Survey Demo” – APPLY NOW

Survey Software

Employee surveys can do an aggregation of good. When employees and managers handle the results, these conversations can head to accumulated engagement, productivity, and profits patch reaction mass and costs. Before distribution results with their teams, managers should vindicate to group members the construct of employee contact and how the survey is consumed to maneuver engagement. Managers should then assist an open communication about the survey software results, component by item, hortative signaling from every group members. Finally, managers and their teams should end which items in the group should impact on, and what actions required to be condemned to meliorate engagement. Action thinking boosts employee engagement part because the impact itself demonstrates that the opinions of every person on the group count. So it’s essential to founded connector rules of shared attitude and open talking for the impact to impact effectively.

The essential abstract to advert is that a liberated choice doesn’t needs have to stingy that it has to be colorless or unappealing. In fact, it is up to you to guarantee that you attain this as pleasant an undergo as you can for your customers. Some of the mass pointers need to be borne in mind when using web survey tool to create a survey. Reporting the results of the survey must also be a kindness when using the software. This is the digit characteristic that most liberated software compromises on as reports are rattling base and order boost processing. Try and consume liberated online survey software that allows you to goods the results in a way that will let you to boost impact on the results.

OfficeRecovery.com Improves Granular Data Recovery Software for Microsoft Exchange Server

August 10th, 2009

MOUNTAIN VIEW, CA–OfficeRecovery.com has released a new version of Visual Recovery for Exchange Server, its granular data recovery software for Microsoft Exchange Server.

The data recovery tool now supports all Exchange Server versions up to 2007 including latest service packs. The product performance on heavily damaged email databases has been improved both speed- and quality-wise.

The typical time for Visual Recovery for Exchange Server to prepare a 16Gb EDB file for browsing has been reduced to less than 10 minutes, although it may vary depending on database complexity and the extent of damage. After the initial database scan is completed, the data is presented in the form of a folder tree and lists of messages. Folders and individual messages can be marked for subsequent export into PST files.

“I encourage Exchange administrators to use Visual Recovery as the default tool for exporting items from offline EDB files in the course of daily data management routines. A very important feature of the software is its capability to handle corrupted databases which cannot be mounted anymore, and this is what makes it a must-have,” says Emil Sildos, Recoveronix CEO.

Visual Recovery for Exchange prices start at US $799 for a standard license. The license allows one installation of the product, use for one server and imposes a 16Gb size limit for databases being recovered. Other types of licenses are Enterprise, allowing two servers and no database size limit, and 1-Year Service, a special license for companies providing data recovery services.

A free demo version of Visual Recovery for Exchange is available at
http://www.officerecovery.com/exchange/

OfficeRecovery.com is a trade name for Recoveronix, a software company in the data recovery business since 1998. More than 40 products offered by Recoveronix have provided millions of businesses and individuals the chance to regain data accessibility and integrity after the event of data corruption.

###

Emil Sildos

pr@officerecovery.com

+1 (800) 920-7713
+1 (650) 989-6714 fax

Recoveronix
800 W. El Camino Real Suite 180
Mountain View, California, 94040
United States

OfficeRecovery.com Data Recovery Software for Active Directory Now Supports Windows Server 2008

July 20th, 2009

OfficeRecovery.com announces support for the most recent release of Microsoft Windows Server in its Recovery for Active Directory software. Corrupted Active Directory resources can be now restored for the entire Windows Server product line, including 2008, 2003 and 2000 Advanced Server.

The data restored from corrupted resources database is inserted into current Active Directory of the server that the recovery utility has been launched on. As a result, resources, services, user information and other data from corrupted Active Directory become instantly manageable.

Recovery for Active Directory does not rely on pre-existing backups to restore data. The data is salvaged from the corrupted Active Directory storage itself. This makes the utility the only option in situations when there is no backup available.

Recoveronix CEO Emil Sildos said: “A big boost of confidence for our customers who have moved to Windows Server 2008. The operating system is relatively new. Recovery for Active Directory gives systems administrators a good chance of recovering AD resources in case of a catastrophic failure.”

Recovery for Active Directory licenses start from US $399 for a standard license. It is intended for individual or small business use and allows one installation and use for one server. Other types of licenses are Enterprise, allowing two installations, and 1-Year Service, a special license for companies providing data recovery services to third parties.

Free demo version of Recovery for Active Directory is available at
http://www.officerecovery.com/activedirectory/

OfficeRecovery.com is trade name for Recoveronix, a software company in the data recovery business since 1998. More than 40 products offered by Recoveronix have provided millions of businesses and individuals the chance to regain data accessibility and integrity after the event of data corruption.

EmailRevealer.com’s Investigation Services Now Identify Cheaters Using Porn and Escort Websites

June 20th, 2009

Henderson, Nevada ( Prfriend )  Jun 20, 2009 – Email Revealer, an online investigation service located at www.emailrevealer.com, has expanded their services to include identifying cheaters who utilize porn, adult “cam”, or escort websites.  This addition is the fourth infidelity-investigation service that Email Revealer offers, which also includes dating service investigation, personal ad investigation, and marriage and divorce records search.

Illicit activity online is a growing problem that devastates families all around the world.  Due to its prevalence, the once-held beliefs about what constitutes cheating in a relationship have changed dramatically.

According to a 38,000-respondent, online sexuality survey performed by MSNBC in 1998, over 60 percent of married or committed respondents engaged in some form of online sexual activity. Of that group, less than 50 percent of women, and less than 60 percent of men, thought that sexual activity online constituted a break from matrimonial vows.

The popularity of online infidelity investigation services, such as those like EmailRevealer.com offers, reinforces the significant shift in individuals’ mindsets toward the sanctity of a committed relationship.  This need for consumers to know whether their partners are cheating on them led to the creation of Email Revealer’s new porn and escort website investigation service.

“After the success of the Online Infidelity Investigation of tracing emails back to secret personal ads, we found we could apply the same investigative techniques to locate cheaters on porn sites and web service devoted to connecting escorts and prostitutes with their clients” states Ed Opperman, the owner of EmailRevealer.com.

This new service, however, offers advantages beyond simply identifying an unfaithful spouse — the porn and escort investigation service can provide valuable insight in divorce proceedings where child custody and visitation rights are being determined.  On this point, Opperman states, “If we could provide evidence that a parent was heavily involved in Internet porn, prostitution or a promiscuous “swingers” lifestyle, this is evidence that can be evaluated by a court in making these decisions [of child custody and visitation rights].”

About EmailRevealer.com

EmailRevealer.com is an online investigation service specializing in providing evidence of extramarital affairs. For more information on EmailRevealer.com and their infidelity investigation services, visit http://www.emailrevealer.com/products.php?cat=8

Contact:
Ed Opperman
EmailRevealer.com
PO Box 777381
Henderson, NV  89077
Phone: 888-775-7149

###

WhereintheW – A Website that can search and find text that appears on your bookmarked pages launched

April 28th, 2009

Delhi, India ( Prfriend ) April 27, 2009 -WhereintheW.com is a web bookmarking service that enables users to index and search the text within the user’s bookmarks. It’s a web 2.0 site which provides enough tools to let you bookmark on the fly while using any of the major browsers like Internet Explorer, Firefox or Opera and be able to refer back to it from any system just by typing in a few keywords.

All you need to do is to quickly create an account on the WhereintheW site and start bookmarking. When you start bookmarking using the site, WhereintheW begins to automatically index the actual content of the pages, in a way creating a search engine for your bookmarks – customizable and personalized for every user. Users can also organize the bookmarks into folders and groups very easily.

The service overcomes one of the biggest drawbacks of the existing bookmarking solutions in Internet Explorer or Firefox or even online social bookmarking solutions like Delicious. “WhereintheW is unique as a bookmarking site as it enables users to search within the bookmarks using any keywords – no longer do we have to remember the contents of a site based only on the URL” feels Robin, the co-founder of the site.

With WhereintheW you will never lose a bookmark again because all you need to locate your page amongst hundreds of your stored bookmarks is to remember a single word that appeared on that page, much like a search in Google.

All your existing bookmarks on Internet Explorer, Firefox, Opera or Delicious can be imported into the WhereintheW system very easily.  The site also allows for social bookmarking with tools to optionally tag your bookmarks and share them publicly. WhereintheW therefore acts as an excellent tool to explore and find new and interesting websites as well.

How to use WhereintheW in 4 easy steps:

1)   Register and Login at http://www.whereinthew.com
2)   Install the appropriate add-on for your browser from the “Get Browser Tools” section inside the “My Bookmarks” page. A clickable link appears on your browser’s toolbar.
3)   Every time you want to bookmark a page click on the add-on link on your browser. The site automatically indexes the page you are on.
4)   Retrieve the bookmark by logging into your account and searching for a keyword(s) from the page.

Contact:
Robin Young
D-429, Defence Colony
New Delhi
Delhi
India
Pin: 110024
Phone : +91-9818028322

###

Lesson Learnt from Outsourcing in Europe

March 7th, 2009

Silver Touch Technologies Ltd. showcased its software development services, offshore software development Centre and Managed IT services through NOC in CeBIT 2009. Silver Touch initiated in the European market in 2006 by getting associated with IT companies and consultants in European Region to promote and explore Software Development, Web Application Development projects with local companies and government agencies.

Mr. Minesh Doshi, Director of Silver Touch Technologies Ltd says, “Our experience for executing the IT projects for European companies has been good. Most of the IT Projects have met the dead line, valuing clients’ time and money. Outsourcing is still a new business practice for the local IT companies. We feel that it requires lot of improvement in processes of outsourcing to serve the end clients more efficiently.”

Software Development outsourcing is key to success for European companies with ever rising production cost. Silver Touch has identified pain areas for the software companies operating locally in Europe. To resolve those issues and give companies an edge in current competitive market place, Silver Touch has decided to start its subsidiary company in Belgium as Silver Touch Technologies BVBA. Along with Belgium, Silver Touch is already having companies in Netherlands and UK catering to its European and UK clients.

Silver Touch is bridging gaps by putting itself into local market to meet its clients face to face. This gives added advantage to Silver Touch, turning around on any queries or understands requirements from local clients. These queries can be of effort estimation, technology consultancy or a complaint on any specific project. Silver Touch is over coming to the local language issues by opening its branches in Europe with local people. Clients will benefit from its global experience catering world class software development and managed IT services.

Silver Touch Technologies Ltd., a CMMi Level-3 Organization along with ISO: 27001 certification has 600+ IT Professionals in India and growing faster. Silver Touch is Microsoft Gold Partner, Apple Development Centre partner for iPhone applications, Oracle partner, IBM Premium partner, Red Hat, VM ware technology partner.

Here Author writes on the lessons learnt by Silver Touch by Software outsourcing in Europe. Silver Touch currently showcased its software development services, Offshore development Centre set-up services and Managed IT services through providing NOC solutions while in CeBIT 2009.

Silver Touch launches Unique Offshore Development Center services as Silver ODC

February 26th, 2009

A reputed IT solutions provider ‘Silver Touch’ is launching its uniquely designed Offshore Development Center (ODC) set up services with a brand name called “Silver ODC” in CeBIT 2009 in Hanover, Germany. Silver ODC will enable Software companies to setup their own software unit in India quicker, and get competitive in International market with low cost; saving upto 400% on total costs.

Silver Touch is launching its uniquely designed Offshore Development Center (ODC) services with a brand name called “Silver ODC” in CeBIT 2009 in Hanover, Germany. Silver Touch will aggressively approach its European clients through its regional subsidiaries in Netherlands and Belgium.

Software developments companies across the globe are now are days stuck in a word called “Cost Cutting” or “Down Sizing”. But this really does not mean lesser business. Current market situation of never ending price wars leading wafer thin profit margins, it’s time for software companies to look beyond their onshore to offshore or near shore software development outsourcing. Semaphore proudly offers India Advantage to make its client more profitable and more focussed towards their product development or services. India Advantage meaning skilled resource pool of engineers, software developers, pharmacists, doctors, architects, designers etc. This pool carries fluent English knowledge, competitive rate expectations and willingness to work in any time zone of international clients.

Ahmedabad, India based Silver Touch Technologies Director of Global operation, Mr. Minesh Doshi, says “our Silver ODC will enable our European clients to setup their own software unit in India quicker, and get competitive in International market with low cost. In actual terms, our clients can save up to 400% cost over local software development in Europe and save up to 60% if they are already outsourcing to an Indian software companies in other part of India.”

Silver ODC offers new flexible engagement models for Software product companies, Hosted solution developers, Corporate companies, Software Development services providers. Clients can choose Build-Operate-Own model (BOO) or Build-Operate-Own-Transfer (BOOT) model through Silver ODC. Silver Touch offers various investment plans with these engagement models. Silver ODC business models are designed such a way that it gives very low cost of ownership and faster ROI.

Silver Touch is an enthusiastic emergent that possesses a sound experience of several successful projects behind its notable repute in the IT industry. Silver Touch offers dedicated offshore teams that are appointed specially as per the clients’ requirements, which work as virtual extensions of their in-house staff. Mr. Doshi says “ODC not only reflects splendid efforts and superb technical skills but also trust, compatibility, mutual respect and understanding between the service provider and the client, upon which the success of offshore development center depends.”

Silver Touch is catering its European clients- base from its local subsidiaries from UK, Netherlands and Belgium. This will give Silver Touch an added advantage to show its face to clients while providing services. Silver Touch has strategy in place to increase its reach by opening up more offices in European region.

Silver Touch is a CMMi-3, ISO 27001 and ISO 9001:2000 certified company. It has 500+ software professionals team with offices in US, UK, Netherlands, Belgium and India. Silver Touch has strong technical alliance with Microsoft, IBM, Oracle, Red Hat, Sonic Wall, VM ware, Apple iPhone and Google Android.

Here Author writes about Offshore Development Center (ODC) Set-up Services to get launched in CeBIT 2009 in Hanover, Germany by Silver Touch. This “Silver ODC” offers new flexible engagement models for Software product companies, Hosted solution developers, Corporate companies, etc. who will get an advantage of getting set up fully operational Offshore Software Development Center without any hassles.

Remote IT support: serving you better

January 6th, 2009

ProVal Technologies provides remote it support Services and Remote Server Monitoring. ProVal focusses on remote monitoring and support services for IT infrastructure functions, such as remotely-managed network services, data center services, NOC support, and technical support.


Over the last years, ProVal has been at the forefront of IT solutions that meet client IT support and monitoring needs. The company’s commitment to identifying, implementing and managing these technologies enable ProVal to provide real-time data through secure, remote access. This ultimately translates to maximized efficiencies within the IT infrastructure.


“Our large base of global customers is already reaping the benefits of ProVal’s end to end Remote Infrastructure Management capabilities,” says Vikram Khanna, Founder and CEO of ProVal Technologies. “We believe our position in the market and our commitment to providing customers with transformation solutions in Remote Infrastructure Management meet their unique challenges.”

Your IT Infrastructure is critical for your business to function smoothly. It is extremely important for an enterprise to align IT Infrastructure with business goals of efficiency, productivity, and scalability. Sluggish, unplanned, unoptimized, and out-of-date IT Infrastructure can result in losses, lost revenues, unhappy customers and low productivity for your entire organization.

Your enterprise needs a roadmap for the IT Infrastructure that is built around the industry best-practices. ProVal can help you opt for the right combination of platforms and applications and assist you in designing, building, and managing a robust IT Infrastructure. We can help you create a setup that is capable of handling change as your business continues to evolve, and scale up as your business grows.

ProVal has extensive experience in planning and designing complex IT Infrastructure environments for all kinds of enterprises. We follow best practices as defined by the IT Infrastructure Library (ITIL), the industry standard for IT management, which ensures that we help build a solid foundation for our customers.

For more details please visit us:

F 89/17, Okhla Phase 1

New Delhi, Delhi 110020, India

iYogi Announces Launch of Monitoring and Performance Tool for SMBs

August 26th, 2008

iYogi – a leading provider of technical support services with horizons in the US, UK, Canada and Australia – today announced the launch of its exclusive server monitoring tool for small businesses. The new product offers integrated technology solutions to surmount the users unique IT support requirements thereby enabling them to derive and share information, data, enable network performance analysis, and security trends critical to plan and manage their set of servers – 24×7.

Uday Challu, iYogi’s CEO commented, “Holding a significant niche for itself in the computer support industry, iYogi has always known to be on the forefront of adapting breakthrough technology to exceed customer service expectations. This time we have developed a tool offering value-add functionality which will help small business customers maximize the business outcomes of IT.”

iYogi’s monitoring tool provides real time observation and monitoring solutions to ensure more robust and reliable IT infrastructure for small buinesses. Small Business owners also get a comprehensive assesment of their IT environment to meet technology needs with the scalability for future growth and create preventative measures based on quick analysis of network device alerts, pre-failure indicators, performance benchmark and security issues.

The new Monitoring and performance tool will provide small businesses with the opportunity to test all technical and non-technical aspects of their servers and help them to strengthen overall IT infrastructure. The array of services will include: Patch Management, Security Auditing, Site Inventory, Real Time Alerting Script Based Management, and Remote Management for all critical server issues.

“Irrespective of the business being small or large, when the consumer chooses iYogi, he leverages the potential of an elite taskforce of Microsoft Certified System Engineers and Cisco Certified Network Associates, ready to service their critical assets, using the most advanced network asset tracking and Performance monitoring”, adds Challu.

Another factor where the Company aims to distinguish itself from its competitors is product pricing. Embracing the concept of service quality, iYogi offers competitively priced technical support services at no-haggle, low prices.

As for its small business support, the Company has integrated its exclusive Monitoring and Alerting Services under one price umbrella of just $480 annually. per server i.e. $49.99 per month. The price is certainly hard to find anywhere else.

For more information on iYogi Small Business Support, visit:-

http://www.iyogibusiness.com/

Contact Details:
Company Name: iYogi Technical Services Pvt Ltd
Address: iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013
Toll Free no:1-800-237-3901
Work Number: 1-212-229-0901
Fax Number: 1-888-867-2715
E-Mail: awadhesh.singh@iyogi.net

i-SupportDesk.com partners to become the “IT company’s IT company”

March 3rd, 2008

Internet-based Computer Services Company Fills Vital Gap In Many IT Companies’ Offerings With Remote Access Support

Remote Support Specialty company, i-SupportDesk, now offers partnerships with established IT companies that are looking for ways to be more competitive in a tough economy. Using cutting-edge, remote access software that allows a technician to connect to both PCs and Macs over the Internet to diagnose, troubleshoot, and repair problems on a client’s computer regardless of their location, the progressive company headed by veteran computer and networking specialist Jim Dickinson can now fill the gaps inherent in a growing IT company by completing work that can be done remotely while the company’s field technicians handle all other affairs that require a physical presence.

Partnering with i-SupportDesk can also be profitable for companies that do not have enough remote-oriented work to justify dedicating a technician to stay at the office to handle incoming remote support requests, but do have clients that need or prefer remote support. These companies can use i-SupportDesk to complete that work while their field techs remain in the field dedicated to their face-to-face business. They simply re-bill the work for their client at their own rates.

“In our economy,” said Dickinson, “small businesses have to shift a little, re-adjust, and find new ways to be competitive. They have to be flexible to survive. We are able to help with that by providing professional, remote support to their clients in a seamless fashion. The client sees their company offering new services and methods of helping them that are professional and efficient, and the IT company gets discounted rates on our work that they can mark up to their normal rates to ensure a good profit margin. It’s a win-win situation.”

Smaller IT companies often suffer from growing pains. With fewer technicians on staff than their big competitors, they can easily be overloaded and overwhelmed with work. And yet, they have to get that kind of work at a consistent level before they can justify hiring another full-time technician. Dickinson explained that remote access service help ease those kinds of growing pains by taking on some of the excess work from the company as they continue to build their business to the point they can hire another tech.

But can IT companies count on i-SupportDesk and Jim Dickinson to perform well for their clients? One i-SupportDesk partner, George Madiou, said, “Jim is one of the most creative IT professionals that we have ever used. The projects that he has worked on and initiated have all exceeded the results that we expected. His marketing skills, and customer service ability is second to none I highly recommend Jim.”

“We have positioned ourselves to be sort of an IT Company’s IT Company, if you will. We have contracts in place with other companies to offer their remote support services for any of several reasons. The company may want to expand its business offerings without assuming any costs or risks. The company may be growing and need extra support for the clients while they hire new full time staff. Or the company may be engaged in a time-consuming project with one or more of their clients, and need help making sure their rest of their clients’ needs are being addressed properly. Because up to 80% or more of the work that needs to be done on a day-to-day basis can be handled remotely, we can help IT Companies that need it by helping filling in where we are needed most.”

Remote Support has never been easier. First-time customers are given instructions to go to a generic-branded website to enter a unique 6-digit PIN number. A few moments later, the technician is able to connect to the computer. The customer must then grant permission for the technician to take over the screen and mouse. From that point on, the tech can move the mouse arrow around the screen and use the keyboard. At any time, the customer can interrupt the technician and resume control of the computer, either to show the tech where the problems is, or to end the support session and terminate the technician’s control.

While not necessary, it is typical for the technician to remain on the phone with the client during the service call. In the case of lengthy procedures to be followed the tech may offer to call the client back when the work is completed. Some work on the computer can even be completed in the background without interrupting the user’s ability to continue working on their computer.

During their initial support session, clients can also have a special icon placed on their computer screen that will allow future support to be even more streamlined. For help in the future, the user needs only to click on the icon, enter their name, phone number, and company name, and their computer will “contact” the technician over the Internet and inform him that the user needs assistance. The tech can then connect and initiate a chat with the user, and request permission to connect to their PC without the use of the website or the 6-digit PIN code.

Customer response has been very positive, says Dickinson. One happy Real Estate Broker in Phoenix, Arizona reported, “After a matter of logging on to a web site and security pass code my computer problem for a neophyte like me was a dream…providing me the time take care of my customers instead of trying to fix what the computer experts can do in an instant.”

“The software is extremely safe and secure. We can’t do anything on your computer without your authorization, but when you give it, we have enough control to solve even the toughest problems. And you can take back control at any time,” explained Dickinson.

Internet-Based PC and Mac “IT Support” Company leads “green initiative” PC tech fixes your computer problems by “telecommuting” right to your computer

March 3rd, 2008

As part of a two-fold effort to do their part to reduce pollution and global warming, and also reduce costs for its IT services, start-up company i-SupportDesk.com begins offering this week from their headquarters in Maricopa, AZ, a complete, full-service, telecommuting repair service to its clients in the US and abroad. The progressive company headed by veteran computer and networking specialist Jim Dickinson is rolling out cutting-edge remote access software that allows a tech to connect to both PCs and Macs over the Internet to diagnose, troubleshoot, and repair problems on a client’s computer regardless of their location. As part of their Green Initiative, i-SupportDesk.com is partnering with other IT firms to offer the same fast, low cost support and repair services to their clients as well.

At the core of this move by the company is this remote access software powered by the latest innovations. Employed by Fortune 100 companies as well, Dickinson announced that the time has finally come for quality service and support to be delivered across the Internet. Said Dickinson, “This technology allows a tech to work on a PC across the street, or across the globe, just as if he were sitting in front of it. There are still some things that can’t be fixed over the Internet, such as replacing a bad hard drive or motherboard, but we can now deliver 80-90% of all needed services right over the Internet, in less time, and at lower costs.”

“We are also inviting other IT companies to go GREEN with us as well,” announced Dickinson. “We have positioned ourselves to be sort of an IT Company’s IT Company, if you will. We have contracts in place with other companies to offer their remote support services for any of several reasons. The company may want to expand its business offerings without assuming any costs or risks. The company may be growing and need extra support for the clients while they hire new full time staff. Or the company may be engaged in a time-consuming project with one or more of their clients, and need help making sure their rest of their clients’ needs are being addressed properly. Because up to 80% or more of the work that needs to be done on a day-to-day basis can be handled remotely, we can help IT Companies that need it by helping filling in where we are needed most.”

The connection process has also been streamlined. First-time customers make a phone call to i-SupportDesk.com and speak to a technician. The customer is given instructions to go to the company website and enter a unique 6-digit PIN number. A few moments later, and the technician is able to connect to the computer. The customer must then grant permission in a window that pops up on their screen for the technician to take over the screen and mouse. From that point on, the tech can move the mouse arrow around the screen and use the keyboard. At any time, the customer can interrupt the technician and resume control of the computer, either to show the tech where the problems is, or to end the support session and terminate the technician’s control.

Customer response has been very positive so far says Dickinson. One happy Real Estate Broker in Phoenix, Arizona reported, “After a matter of logging on to a web site and security pass code my computer problem for a neophyte like me was a dream…providing me the time take care of my customers instead of trying to fix what the computer experts can do in an instant.”

“The software is extremely safe and secure. We can’t do anything on your computer without your authorization, but when you give it, we have enough control to solve even the toughest problems,” explained Dickinson.

During their initial support session, clients can also have a special icon placed on their computer screen that will allow future support to be even more streamlined. For help in the future, the user need only click on the icon, enter their name, phone number, and company name, and their computer will “phone” the technician over the Internet and allow the tech to connect without the use of the website or the 6-digit PIN code.

The use of Internet based software to provide services to users online significantly reduces the need for a technician to travel to the client’s location, saving on the related costs and pollution. One customer, a property manager in Phoenix, remarked on how quick it was to get a tech to fix her printing problem. “I didn’t have to wait for someone to drive out to my office,” she said. “And I really like the idea of getting help by just clicking an icon on my desktop.”