Santa Ana, CA – December 15, 2009 – Ansafone Contact Centers, a leading provider of contact center outsourcing solutions, announced today that it is now PCI compliant. Payment card industry (PCI) compliance is adherence to a set of specific security standards that were developed to protect credit card information during and after a financial transaction.
To obtain certification for PCI compliance, Ansafone had to prove that its infrastructure met 12 major requirements broken into six sections called “control objectives.” While each of these areas has numerous actions associated with it, the main objectives and requirements are as follows:

• Build and Maintain a Secure Network
• Protect Cardholder Data
• Maintain a Vulnerability Management Program
• Implement Strong Access Control Measures
• Regularly Monitor and Test Networks
• Maintain an Information Security Policy

The process for Ansafone to meet PCI standards required extreme attention to detail and the commitment of the entire organization. Ansafone needed to implement the appropriate measures and validate to a third party assessor that everything was done correctly.
“Handling sensitive personal information is serious business,” said Randy Harmat, Ansafone’s CEO. “As a leading call center provider, we have the responsibility to do everything we can to protect this data. These standards provide a roadmap for reducing risk to our systems and will give our clients peace of mind knowing that we have done everything possible to protect against fraud.”

About Ansafone Contact Centers
Ansafone Contact Centers is a full service contact center company who has been providing superior service to their clients for over 40 years. Headquartered in Santa Ana, CA, Ansafone has 10 contact centers in 6 states. Ansafone also offers offshore options through strategic partners. The company provides excellent service through their focus on quality, a rigorous recruiting and hiring process, and a continuous improvement approach that delivers a quantifiable value and reduces overall costs. Their client base is very diverse crossing over several industries within the Fortune 500. More information can be found at www.ansafone.com.

“Santa Ana, CA – December 7, 2009 – Ansafone Contact Centers, a leading provider of contact center outsourcing solutions, announced that Geoffrey C. Barlow has joined the company as VP of Client Relations and Global Services.  Based in Weston, CT, he will be an integral part in developing the strategic and tactical direction of the business development efforts.

“I am thrilled to welcome Geoff to the Ansafone team,” said Randy Harmat, Ansafone’s CEO.  “Geoff’s outsourcing background and outstanding track record in delivering strong and sustainable revenue growth in competitive markets will play a pivotal role in helping us drive growth to new verticals.  His target-driven approach to business will be invaluable in helping us providing world-class, innovative contact center solutions to our clients.”

Mr. Barlow has over 10 years of experience within the contact center industry with specialization in acquisition, retention and customer care activities in the financial services, education, healthcare and retail industries.  Most recently, he was the Vice President of Integrated Sales with Protocol Global Solutions.  Geoff is excited to be joining Ansafone and has commented that “it is a great fast growing company that provides an entrepreneurial environment focused on the customers who we serve.”

Mr. Barlow holds a B.A. Degree from St. Lawrence University.

October 4, 2009 – Personalized Communications Inc. (www.per-com.com) is this year’s recipient of the exclusive Silver Plus Award of Excellence, given out by the Association of TeleServices International to deserving call center service providers. The award has recognized Personalized Communications Inc. for its exceptional contributions as a provider of call center and telephone answering services.

Founded in 1942, the Association of TeleServices International started as a national trade association for live answering services. Today ATSI represents a wide range of telecommunications companies across the United States that include call centers, contact centers, inbound telemarketing, paging, voice messaging, emergency dispatch, fax and Internet services.

The Silver Plus Award of Excellence is only presented to a call center or telephone answering service that merits the distinction above other organizations in the industry.

Personalized Communications Inc. has received the prestigious award for the sixth consecutive year by providing clients with state-of-the-art technology and superior customer service. The company’s call center and telephone answering service offers businesses cutting edge solutions and a level of professionalism unrivalled by the competition.

A leader in help desk and web-enabled technology, Personalized Communications customizes packages to meet the unique needs and demands of every client. They offer 24/7 live and online answering services for appointment taking, seminar registrations, order taking services, and more.

The live answering service is ready to handle any volume of call flow with only the most professional and polite operators. In addition, the company can handle industry-specific call center needs, including medical and legal answering services, order taking, and live Internet communications.

Personalized Communications uses the latest innovations in call center tools to save time and money. Custom scripting software lowers the average call time, for example, helping business owners run their companies more efficiently. The flexibility of the software allows companies to change and adapt easily and quickly.

Internet Operator is another popular program that allows customers to access a customer service representative directly through a website. Members of the call center are trained to treat all callers with courtesy and a professional attitude.

For businesses looking to outsource their call center needs, Personalized Communications provides professional solutions designed to make companies stand out from the crowd. They offer personalized service that caters to the specific needs and demands of a growing list of satisfied clientele.

For additional information on Personalized Communications Inc., contact the company at 1-800-317-4567 or visit www.Per-Com.com.

About Personalized Communications Inc: Personalized Communications Inc. is a thirty-year veteran of the call center and telephone answering industry. Offering clients 24-hour call center services, they have the ability to customize the inbound call center needs of any business, whether large or small. The company has experience working with businesses in need of a wide range of unique call center services.

Contact:
Dan Manson
Personalized Communications Inc.
1-800-317-4567

http://www.Per-Com.com