Most of the business houses are hiring the services of call center in a bid to improve their business and their relationship with the customers. With new technologies coming up, business houses are always looking for better services from their call centers. Customers are very demanding these days. They want that a company’s representative is available 24×7 to them. Thus, business houses expect their call center partners to provide quick, quality and courteous service to all the customers.

Agents are the most important components of call centre, thus, their performance is always monitored. To ensure efficiency and quality, call centers provide them with essential trainings in the fields of order taking, responding to enquiries and troubleshooting. The quest for survival is increasing as the competition in the industry gets fiercer making the task of call centers more important than ever before.

Telemarketing has been negatively associated with various scams and frauds, such as pyramid schemes, and with deceptively overpriced products and services. Fraudulent telemarketing companies are frequently referred to as “telemarketing boiler rooms” or simply “boiler rooms”. Telemarketing is often criticized as an unethical business practice due to the perception of high-pressure sales techniques during unsolicited calls. Telemarketers marketing telephone companies may participate in telephone slamming, the practice of switching a customer’s telephone service without their knowledge or authorization.

A recent trend in Telemarketing is to use robocalls: automated telephone calls that use both computerized autodialers and computer-delivered pre-recorded messages in a sales pitch. These often include intentionally deceptive tactics, with computer recorded messages saying things like “Don’t panic but this is your final notice” or “We have already attempted to contact you through the mail.” These messages are often outright lies, intended to incite concern or fear in the potential customer.

Robocalls are known for failing to add numbers to their do-not-call list and repeatedly interrupting individuals at all hours of the day.

Santa Ana, CA – December 15, 2009 – Ansafone Contact Centers, a leading provider of contact center outsourcing solutions, announced today that it is now PCI compliant. Payment card industry (PCI) compliance is adherence to a set of specific security standards that were developed to protect credit card information during and after a financial transaction.
To obtain certification for PCI compliance, Ansafone had to prove that its infrastructure met 12 major requirements broken into six sections called “control objectives.” While each of these areas has numerous actions associated with it, the main objectives and requirements are as follows:

• Build and Maintain a Secure Network
• Protect Cardholder Data
• Maintain a Vulnerability Management Program
• Implement Strong Access Control Measures
• Regularly Monitor and Test Networks
• Maintain an Information Security Policy

The process for Ansafone to meet PCI standards required extreme attention to detail and the commitment of the entire organization. Ansafone needed to implement the appropriate measures and validate to a third party assessor that everything was done correctly.
“Handling sensitive personal information is serious business,” said Randy Harmat, Ansafone’s CEO. “As a leading call center provider, we have the responsibility to do everything we can to protect this data. These standards provide a roadmap for reducing risk to our systems and will give our clients peace of mind knowing that we have done everything possible to protect against fraud.”

About Ansafone Contact Centers
Ansafone Contact Centers is a full service contact center company who has been providing superior service to their clients for over 40 years. Headquartered in Santa Ana, CA, Ansafone has 10 contact centers in 6 states. Ansafone also offers offshore options through strategic partners. The company provides excellent service through their focus on quality, a rigorous recruiting and hiring process, and a continuous improvement approach that delivers a quantifiable value and reduces overall costs. Their client base is very diverse crossing over several industries within the Fortune 500. More information can be found at www.ansafone.com.

Answer United, a nationwide answering service, is the most comprehensive call center provider for service companies.  A leader in the telephone answering and call center industry, Answer United has been providing appointment scheduling services to service businesses of all sizes for more than four decades.

Answer United provides thousands of companies with nationwide answering service, ranging from call overflow management to after-hours and weekend answering to appointment scheduling.  With Answer United, your company’s phone calls are forwarded to award-winning agents who will treat your callers as if they worked directly for you, showing the most professional and polite manner on the phone.

For service companies, Answer United’s operator answering service is able to conveniently schedule appointments at any hour of the day, seven days a week.  Additionally, Answer United’s trained staff will efficiently dispatch any service personnel for any call received for work, taking the hassle out of your day and keeping you informed about every call that comes in with easy-to-read, timely reports.

The Ann Arbor call center provides around the clock answering services, with up to date technology to help your business grow and never miss important calls. The operator answering service also boasts a staff with high quality training and screening, in order to serve your company better. In fact, Answer United employees are able to answer 80 percent of all calls within the first three rings.

This nationwide answering service offers their services to businesses of all kinds including independent and freelance businesses, and is accommodating to needs of all companies. Answer United helps you retrieve your messages in the most convenient way for your business, whether it be fax, email, or phone call, their state-of-the-art operator answering service professionals will customize your retrieval for your easiest convenience.

Abou us:

The Answer United Ann Arbor call center is dedicated in a professional manner to the growth of your company. By providing expert answering services and courteous staff, Answer United helps foster a more efficient work environment. For more information visit: http://www.answerunited.com/