Sutherland Global Services is a leading IT outsourcing company, providing complete outsourcing solutions across several continents. The company aims to provide complex end-to-end BPO services involving management of entire business processes for clients, and minimizing the risk the clients encounter when they outsource.

Sutherland Global Services provides several integrated global solutions, which can be customized to each client’s business model and their end customer needs. The services are typically provided via multiple delivery centers throughout the world. Sutherland Global Services has expertise in several areas including business process outsourcing (BPO), process expertise, analytical capabilities, consulting processes, technology expertise, and operational insights arising from managing complex processes in diverse industries for numerous clients.

The company is proud to offer highly trained workforce with state-of-the-art technology and proven business methodologies. The motto of the company is “Delivering value through people, process and technology.” Sutherland Global Services was also awarded a prestigious outsourcing award and is rated as one of the top 100 global services companies.

Sutherland Global Services offers BPO operations in several fields including sales & marketing (B2C), customer care, back-office, technical support and sales & marketing (B2B). Sutherland company is known and recognized throughout the industry for its knowledge, domain expertise and track record of quality results working with some of the most successful names in the high tech industry.

About Suth.com

Sutherland Global Services has nearly 20 years of experience with building and managing sales, marketing and customer support operations for the technology sector. The company began operations in 1986 in Rochester, New York and employs more than 22000 professionals across several countries including India, United States and Philippines. To know more about Sutherland Global Services and its integrated BPO solutions, please visit http://www.suth.com

Healthcare industry is one of the key industries and is growing at a rapid pace. Being customer-centric, this industry needs to deliver high-quality customer support service. It involves many processes related to health insurance, patients’ records, administrative tasks, claims processing and others that need to be managed diligently. Sutherland Global Services offers high-end solutions to this industry and help in cost reduction to a great extent. Sutherland helps the healthcare industry to increase its profit margins by offering efficient solutions through its highly skilled professionals, advanced technology and proven management methodologies at low rates.

Our services increase accuracy in the rate of bill processing and claims processing. It also reduces turnaround time of reporting and thereby increasing the productivity and profitability. It follows flexible management methodologies that can be tailored according to the needs and requirements of the client. Its customized Six Sigma processes and strategies leverage to the business operations of health care industries.

We carry out the below listed BPO services in the field of  healthcare:

Member Acquisition:Sales and marketing such as inbound telemarketing, outbound telemarketing, online sales assistance, quoting, lead generation, direct response programs and enrollment inquiries.

Member Care: Member inquiries related to coverage, claims, coordination of benefits, PCP, emergency or urgent care, referrals, ID cards and prescriptions.

Provider Care: Provider inquiries related to eligibility, co pays/limits/deductibles, patient information, coverage, referral requests, policies/procedures, plans and products, health and wellness.

Back-Office:Non-voice processing such as claims data entry, edits/exception corrections, enrollment processing, account payable, accounts receivables.

About Sutherland Global Services
Sutherland Global Services is a leading name when it comes to handling sales, customer service, claims management, and back-office processing operations. Living up to the company’s global stature, we have state-of-the-art facilities at United States, United Kingdom, Mexico, Philippines, and India. We cater to Fortune 1000 clients and have more than 40 clients that fall in the Fortune 500 category. We help our clients to explore new prospects and generate more business while retaining the old ones. Sutherland Global Services see right from the conversion of marketing inquiries to closed sales, reduction of administrative costs for manual, paper-intensive processes to customer satisfaction. For more information on Sutherland Global Services, please browse through http://www.suth.com

“Santa Ana, CA – December 7, 2009 – Ansafone Contact Centers, a leading provider of contact center outsourcing solutions, announced that Geoffrey C. Barlow has joined the company as VP of Client Relations and Global Services.  Based in Weston, CT, he will be an integral part in developing the strategic and tactical direction of the business development efforts.

“I am thrilled to welcome Geoff to the Ansafone team,” said Randy Harmat, Ansafone’s CEO.  “Geoff’s outsourcing background and outstanding track record in delivering strong and sustainable revenue growth in competitive markets will play a pivotal role in helping us drive growth to new verticals.  His target-driven approach to business will be invaluable in helping us providing world-class, innovative contact center solutions to our clients.”

Mr. Barlow has over 10 years of experience within the contact center industry with specialization in acquisition, retention and customer care activities in the financial services, education, healthcare and retail industries.  Most recently, he was the Vice President of Integrated Sales with Protocol Global Solutions.  Geoff is excited to be joining Ansafone and has commented that “it is a great fast growing company that provides an entrepreneurial environment focused on the customers who we serve.”

Mr. Barlow holds a B.A. Degree from St. Lawrence University.